Returns & Exchanges

Due to the perishable nature of our products, Candy Funhouse cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please review our step-by-step process below to resolve any issues with your sweet treats.

Return Process

• 1.
  Inspect Your Package

  Upon delivery, carefully check your candy for any signs of damage, melting, or missing items before opening the individual product seals.

• 2.
  Document the Issue

  Take clear, high-resolution photographs of the shipping box and the specific products in question to help our team verify the claim.

• 3.
  Contact Customer Support

  Email our 'Candy Concierge' within 48 hours of delivery with your order number and the photos of the damaged or incorrect items.

• 4.
  Receive Resolution

  Once your claim is approved, we will issue a store credit or dispatch a replacement shipment at no additional cost to you.